Hey, SuperFreak !  My handle here is Killswitch and no, I didn't disable your Sunset !   Just wanted to make that perfectly clear.  I'm currently Developing the LG Destiny which is the big brother GSM version of your CDMA (Verizon)  version and, as a Rocket Scientist, there's no optimistic overtones going to be offered by myself.  This seems to be a McAfee Security issue and, I do NOT see eye/eye with McAfee on ANY level. It's my understanding that you won't be able to do a simple Hard Reset on this fone but, you can try it anyway.  Turn fone off.  Push and HOLD the lower Volume button while you push the Power button ON and release it until you hear it vibrate or see the LG Logo screen. Then, push and hold the Power button again until you reach a Factory Data Reset screen.  Use the Volume buttons for  YES twice and, with any luck, it'll Factory Reset your Sunset and wipe the fone back to complete Stock.  Maybe Ryan ( the Admin)  hasw a zippedy-doo-dah answer but, I foresee a MAJOR problem here that will require you to be the proven Owner of the Sunset and, you'll need to interface directly with McAfee on this one. This is what you get with Tracfone.  Rocket Science.  But, I don't know spit about this issue and, I would encourage Ryan to step in and lend his level of expertise. He's a little more savvy than even myself. In the meantime, search for answers in the direction of McAfee Security.  Oh, my Gawd !  That's NOT good !  But, in the meantime, have a goodday from Phila PA.