My family has used these phones for about two years. My mother accidentally reset without backing up phone data, so I thought I'd try a few recovery tools. The stumbling block is windows drivers.
The "official" driver on the alcatel page that people refer to is gone, and I spent an entire night trying drivers from sites like androidmtk and gsmusbdriver, legacy support in device driver, debugging mode, windows 7 and 10. I can connect to the phone storage, but the device driver always fails to install and shows an error in device driver.
Has anyone successfully installed a driver for the Alcatel Pop Icon in any version of windows? If so, could you give me a general idea of the process? Could someone upload (or maybe PM) the original company drivers?
I just want to get back the contacts/sms/call log and have some windows tools that purport to do so. I have several linux machines but haven't looked into recovery software for the OS. I'm hoping I tried the wrong combination of processes on the wrong computer, or my USB ports are bad (I used good cables). Not a huge emergency, but I'd like to exhaust the possibilities for my mom's sake. Thanks for any guidance!